Any not defective or damaged product may be returned for a 25% restocking fee within 15 days of purchase for resale. All returned products must be neatly folded and returned in the original packaging, including all items originally packaged with the product. Products must be well packed in order to protect against loss or damage.
Returned products must be return shipped to our Distribution Center at:
1804 Production Drive
Louisville, KY 40299
We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
When shipping products back to us, forward to Canah a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at firstname.lastname@example.org.
Damaged Items and Shortages
Missing items or items damaged in transit must be reported within five (5) days of delivery by contacting Canah via email (to email@example.com). Please send a picture of any damaged item and box for insurance purposes. Account credit will be issued for any items that are shorted or damaged in transit.
Defective Merchandise must be reported within 30 days of delivery by contacting Canah via email (firstname.lastname@example.org). Please send an electronically dated picture of the damage, the damage cloth tag (for identifying the fabric/item lot), and your paid invoice/receipt (dated within 30 days of the email to Canah Customer Service). Canah may require a return of the damage at our cost to our warehouse or we may require you to cut the tags and dispose of the item. Account credit will then be issued for defective items that are within the parameters of the defect policy.
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.
For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.
For refunds on products paid by check, money order, or wire transfer, your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.
Warehouse clearance items are sold "AS IS" - no refunds, no returns on these items.
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.